Communicative functions: Interacting with others

Using formulaic expressions Back

Offering thanks, good wishes, congratulations, concern and sympathy

When we interact with others, we are building a relationship with them. There are different kinds of relationships, for example, a relationship between friends, a relationship between a customer and a sales person, a relationship between family members. 

We use many expressions to help build relationships with people. These include the following:

expressions of thanks: please
thanks
thank you
thank you very much
good wishes: Good luck!
Best of luck!
Best wishes!
congratulations: Congratulations!
Well done!
concern: Oh no!
How terrible!
You poor thing!
I'm so sorry.
 

In this example from a shopping interaction, the sales person and the customer use a range of expressions for saying please and thank you:

Teaching activities

For PrimeTeach teaching activities which provide KS2 students with practice in using formulaic expressions to show concern, see:

A visit to the doctor

 

Tell me more ...

Introduction 
Greetings and introductions
Starting a conversation (icebreakers)
Keeping a conversation going (turn-taking, introducing and changing topics)
Keeping track of information in a conversation (clarifying)
Agreeing, disagreeing, showing approval, giving encouragement and making suggestions
Offering thanks, good wishes, congratulations, concern and sympathy 
Expressing and responding to apologies, regrets and excuses
Ending a conversation (pre-closing, closing)
Using idioms and figurative language

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